Shipping and Returns

Delivery

We do our best to arrange delivery to anywhere in the world.
If you reside closer to New Zealand please order through www.kiwitech.co.nz.
Currently we offer Free Shipping for sales over £200 (excl. VAT) to mainland U.K. - subsidised elsewhere.
Kiwitech UK Limited will only ship product once payment has been received in full.
We aim to dispatch within 1-2 days.

Upon Delivery

Please inspect your goods and report any damage or ordering error to Kiwitech UK Limited immediately - see Contact Us.
If you cannot inspect goods upon receipt from the shipper please sign for them as 'unexamined'.
In the event of damage or Kiwitech UK Limited dispatching error, you will be entitled to an exchange or full refund.
Refunds will be made within 5 working days from agreed date.

Returns

Under the Consumer Protection (Distance Selling) Regulations 2000 and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel the contract for the purchase of your items within 14 working days of delivery, starting from the day they are received, by notifying us in writing perferably by email the reason for the return.

Please note that you will be responsible for the costs of returning the goods, unless Kiwitech UK Limited delivered the item to you in error or the item is faulty.

On receipt of your cancellation request we will reimburse the total value of your order, less any shipping costs Kiwitech UK Limited may incur to have the goods returned, within 30 days.

All returned goods, where product is not deemed faulty, must be fit for re-sale and show no signs of wear or tear and be packaged safely for shipping. Where returned product is damaged, is missing parts or unfit for re-sale Kiwitech UK Limited will re-value the product and the difference will be deducted from the full amount that was to be refunded.

Please visit The Consumer Protection (Distance Selling) Regulations 2000 for more information and the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013